The official online paint store, stocked and tinted in North America
Pure & Original
Color availability
Pure & Original authentic paint is produced with great respect for human and nature.
All products meet the most stringent environmental requirements (VOC < 30) and
are made in a traditional way by a family owned factory using the best ingredients only. The profound and vibrant colors are developed by Pure & Original and made with various natural pigments. Pure & Original, paint you have to experience...
Shipping
Do you ship internationally?
No, we only ship within the USA
How long does shipping take?
It depends on the size of your order and your location, we strive to serve you within
2-5 business days.
All indicated delivery times are estimated times.
Do you ship by express?
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Yes, additional fees may apply.
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Do you ship to Alaska and Hawaii?
Yes, for shipments to these states, please place your order by email: info@pureoriginalusa.com
This is a foreign product, do I have to pay additional duties or fees?
No, there are no additional fees.
What if my package got damaged?
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Although we do our very best to prevent damage, it can occur during shipment. If you receive damaged cans with spoilage of paint, we will arrange a replacement. For filing a claim, we need a clear picture of the damage in the box and pictures of the outside of the outer shipping box from all sides within 24 hours upon receipt.
Are all colors available in the lime-finishes Fresco and Marrakech Walls?
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No, due to the lime-component, some of the colors on the color chart are not available in the lime finishes; see list below.
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Black, Flamingo, French Farm, Fuchsia Farm, Green, Limy, Lipstick, Old Red, Old Wine, Pesto, Rare Wine, Violet Fun
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Can I pre-order items that are sold out?
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Yes, please drop us an email then we will secure the item(s) for you and will keep you updated. We request a 15% prepayment, first come, first go.
Painters
How do I find a P&O painter?
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We work directly with professional painters and faux finishers. If you are seeking an installer to apply your P&O paint, please visit this link: Qualified P&O Painters
If you are a professional painter, please contact us directly to place a commercial order.
Email: info@pureoriginalusa.com
If you are interested in our Qualified Painters Program, contact: info@pureoriginalusa.com
Payment
What are the methods of payment?
We accept Visa, Mastercard, and PayPal.
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What happens after my payment?
We will process your order as soon as we receive your payment.
Returns
Contact
Please note that selected paint products are final and can not be exchanged or returned. We always recommend our color card or sampling for accurate color representation on your particular surface and light conditions. Computer screens can not give a reliable display of the colors.
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Amounts needed: You can find the theoretical spread rates for each item page in the shop. This is the coverage per coat. Coverage can vary depending on underground, application technique, and dilution. Our team will be happy to assist you with calculating the needed amounts for your project if needed.
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Damages and loss of product: Although we do our best to prevent damage, it can occur during shipment. If you receive damaged cans with spoilage of paint, we will arrange a replacement for the lost product. For filing a claim, we need clear pictures of the damage in the box and pictures of the outside of the outer shipping box from all sides within 24 hours upon receipt.
How do I get in contact?
For questions about your order or more information about Pure & Original paint in the USA, please email us at info@pureoriginalusa.com or call 1800 317 5208
Blogger program
What about blogging?
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Let us know who are your favorite bloggers. We have a blogger support program to help promote creativity and reward those who inspire us!
Dealers program
Warranty
How to become a P&O dealer?
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If you are interested in our dealer's program, please contact Comfort and Stuff imports ltd.
How does the warranty work?
We offer six months warranty on our products as long as you keep them in the original can,
free of frost.