COVID-19 Operations Update

Color availability

Our operation is currently going forth without interruption. Although we have not experienced delays as of yet, the lead-time might be a bit longer than usual. In order to protect the health of our clients and ourselves, we are following all the guidelines by the government strictly, and so are our shipping partners.

Since many companies are closed, we ask you to make sure that someone is present at the provided shipping address at the time of delivery. If you prefer FedEx to hold the box on location, please let us know by “note to seller” at check out and check if your local FedEx office is operational. We will provide a tracking number, please keep an eye on it.

 

FedEx and Covid-19

 

Stay safe and sound!

Are all colors available in the lime-finishes Fresco and Marrakech Walls?

No, due to the lime-component, some of the colors on the color chart are not available in the lime finishes; see list below.

Black, Flamingo, French Farm, Fuchsia Farm, Green, Limy, Lipstick, Old Red, Old Wine, Pesto, Rare Wine, Violet Fun

Can I pre-order items that are sold out? 

Yes, please drop us an email then we will secure the item(s) for you and will keep you updated. We request a 15% prepayment, first come, first go.

Pure & Original
Painters

Pure & Original authentic paint is produced with great respect for human and nature.

All products meet the most stringent environmental requirements (VOC < 30) and

are made in a traditional way by a family owned factory using the best ingredients only. The profound and vibrant colors are developed by Pure & Original and made with various natural pigments. Pure & Original, paint you have to experience... 

Shipping

How do I find a P&O painter?

We work directly with professional painters and faux finishers. If you are seeking an installer to apply your P&O paint, please visit this link: Qualified P&O Painters  

 

If you are a professional painter, please contact us directly to place a commercial order.

Email: info@pureoriginalusa.com

 

If you are interested in our Qualified Painters Program, contact: info@pureoriginalusa.com

Do you ship internationally? 
 

No, we only ship within the USA

 

How long does shipping take? 

 

It depends on the size of your order and your location, we strive to serve you within

2-5 business days.

 

Do you ship by express?

Yes, additional fees may apply.

Do you ship to Alaska and Hawaii?

 

Yes, for shipments to these states, please place your order by email: info@pureoriginalusa.com

 

This is a foreign product, do I have to pay additional duties or fees?

 

No, there are no additional fees.

 

What if my package got damaged?

Although we do our very best to prevent damage, it can occur during shipment. If you receive damaged cans with spoilage of paint, we will arrange a replacement. For filing a claim, we need a clear picture of the damage in the box and pictures of the outside of the outer shipping box from all sides within 24 hours upon receipt.

Payment
What are the methods of payment?
 
We accept Visa, Mastercard, and PayPal.
What happens after my payment?
 
We will process your order as soon as we receive your payment.
Contact

How do I get in contact?

 

For questions about your order or more information about Pure & Original paint in the USA, please email us at info@pureoriginalusa.com or call 1800 317 5208

Blogger program

What about blogging?

Let us know who are your favorite bloggers. We have a blogger support program to help promote creativity and reward those who inspire us!

Returns

Can I return the paint?

 

No, we do not accept the return of paint products. Please make sure to select the right color starting with our hand-painted color card; further, we offer several sampling possibilities of all products. The theoretical coverage of our products can be found in the shop per item, and our team is also available to assist you with the calculation!

Dealers program

How to become a P&O dealer?

If you are interested in our dealer's program, please contact Comfort and Stuff imports ltd.

Warranty
Still got questions? Contact us

How does the warranty work?

 

We offer six months warranty on our products as long as you keep them in the original can,

free of frost.